Returns
You have 14 days from delivery to return a piece, as long as the protective strip is still attached.
About the strip
Every piece leaves us with a protective strip attached. It is how we know a piece has not been worn. Try it on. Move around in it. The strip stays on through all of that.
Take the strip off only when you are certain you are keeping it, because once it is removed we cannot accept the piece back.
WHAT WE CANNOT TAKE BACK
We cannot accept:
- A piece without its protective strip.
- A piece that has been worn, washed or altered.
- Anything bought in a sale.
Faulty pieces are different. See below.
HOW TO RETURN
- Email dramatorium.official@gmail.com within 14 days of delivery with your order number and why you are returning.
- We will reply with a return label and the address.
- Send the piece back in its original packaging, strip attached.
- Once it reaches us we check it, and your refund goes back to the card you paid with.
Refunds
Refunds go to the original payment method within five to ten working days of the piece reaching us. Your bank may take a few days longer to show it.
Original shipping costs are not refunded on international orders where shipping was paid at checkout.
EXCHANGES
We do not offer them, and the reason is the way we make things.
Each piece exists in a small run. By the time a return reaches us, the size you wanted may be gone, and holding stock back against possible exchanges would mean pieces sitting in a box instead of being worn.
If you need a different size, return the one you have with the strip attached and order the size you want. If it is still there, it is yours.
FAULTY OR WRONG
If a piece arrives faulty or damaged, or is not what you ordered, none of the above applies.
Email us at dramatorium.official@gmail.com with your order number and a photograph of the problem. We will sort out a replacement or a refund.